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Provider Relations

Nebraska Total Care offers direct, personal assistance to meet the needs of providers.

Provider Services is available to answer general claims, eligibility, and authorization questions. For assistance, contact 1-844-385-2192 (TTY 711).

Provider Relations Representatives are available to help address your complex claims concerns or provider education requests. Representatives are assigned to specific regions and provider groups, and can be contacted directly.  

Annual Provider Satisfaction Surveys

You are essential to providing the highest-quality healthcare possible for our members, and your satisfaction is important to us, too. We assess your experience with the health plan through an annual Provider Satisfaction Survey. These survey results will be reviewed by Nebraska Total Care and will be key to helping us improve the provider experience, so please be sure to complete the survey if you receive one in the 4th quarter.

Physical Health Provider Relations

General Provider Relations Inquiries
ProviderRelations@NebraskaTotalCare.com

Tuesday Kuhlman
Tribal Liaison and FQHC Representative
Tuesday.Kuhlman@NebraskaTotalCare.com
Cell: 531-519-5109

Dan Good
CHI Health Partners Employed and Independent Statewide
Daniel.E.Good@NebraskaTotalCare.com
Cell: 531-215-3324

Additional Providers
Nebraska Methodist / Methodist Health Partners Employed and Independent
Children’s Hospital and Medical Center and Employed Clinicians
All Out of State Providers
1-844-385-2192 (TTY 711)

Territory Map. Physical Health Provider Relations Reps. For assistance, contact 1-844-385-2192, Relay 711. 

Physical Health Provider Relations Reps
AreasCounties Physical Health Provider Rep
Area
1
Arthur, Banner, Box Butte, Chase, Cheyenne, Dawes, Deuel, Dundy, Garden, Grant, Hayes, Hitchcock, Keith, Kimball, Lincoln, Morrill, Perkins, Red Willow, Scotts Bluff, Sheridan, SiouxCheryl Mascher
Cheryl.R.Mascher@NebraskaTotalCare.com
Cell: 402-619-6926
Area
2
Adams, Blaine, Buffalo, Cherry, Custer, Dawson, Franklin, Frontier, Furnas, Gosper, Hall, Harlan, Hooker, Kearney, Logan, McPherson, Phelps, Thomas, WebsterJames Parsley
James.D.Parsley@NebraskaTotalCare.com
Cell: 531-389-1721
Area
3
Antelope, Boone, Boyd, Brown, Burt, Cedar, Cuming, Dakota, Dixon, Garfield, Holt, Keya Paha, Knox, Loup, Madison, Pierce, Platte, Rock, Stanton, Thurston, Wayne, WheelerCynthia Brown
Cynthia.J.Brown@NebraskaTotalCare.com
Cell: 402-671-9872
Area
4
Butler, Colfax, Greeley, Hamilton, Howard, Merrick, Nance, Polk, Saunders, Seward, Sherman, Valley, YorkTJ Fegenbush
Trenton.Fegenbush@NebraskaTotalCare.com
Cell: 531-375-6377
Area
5
Clay, Filmore, Gage, Jefferson, Johnson, Lancaster, Nemaha, Nuckolls, Otoe, Pawnee, Richardson, Saline, ThayerDeb Koopmans
Deborah.J.Koopmans@NebraskaTotalCare.com
Cell: 402-995-9910
Area
6
Cass, Dodge, Douglas, Sarpy, WashingtonAngela Murray
Angela.S.Murray@NebraskaTotalCare.com
Cell: 402-669-2370

Behavioral Health Provider Relations

Territory Map. Behavioral Health Provider Relations Reps. For assistance, contact 1-844-385-2192, Relay 711.

Behavioral Health Provider Relations Reps
RegionsCountiesBehavioral Health Provider Rep
Region 1Banner, Box Butte, Cheyenne, Dawes, Deuel, Garden, Kimball, Morrill, Scotts Bluff, Sheridan, SiouxCheryl Mascher
Cheryl.R.Mascher@NebraskaTotalCare.com
Cell: 402-619-6926
Region 2Arthur, Chase, Dawson, Dundy, Frontier, Gosper, Grant, Hayes, Hitchcock, Hooker, Keith, Lincoln, Logan, McPherson, Perkins, Red Willow, ThomasJames Parsley
James.D.Parsley@NebraskaTotalCare.com
Cell: 531-389-1721
Region 3Adams, Blaine, Buffalo, Clay, Custer, Franklin, Furnas, Garfield, Greeley, Hall, Hamilton, Harlan, Howard, Kearney, Loup, Merrick, Phelps, Nuckolls, Sherman, Valley, Webster, WheelerTJ Fegenbush
Trenton.Fegenbush@NebraskaTotalCare.com
Cell: 531-375-6377
Region 4Antelope, Boone, Boyd, Brown, Burt, Cedar, Cherry, Colfax, Cuming, Dakota, Dixon, Holt, Keya Paha, Knox, Madison, Nance, Pierce, Platte, Rock, Stanton, Thurston, WayneTJ Fegenbush
Trenton.Fegenbush@NebraskaTotalCare.com
Cell: 531-375-6377
Region 5Butler, Filmore, Gage, Jefferson, Johnson, Lancaster, Nemaha, Otoe, Pawnee, Polk, Richardson, Saline, Saunders, Seward, Thayer, YorkTJ Fegenbush
Trenton.Fegenbush@NebraskaTotalCare.com
Cell: 531-375-6377
Region 6Cass, Dodge, Douglas, Sarpy, WashingtonAngela Murray
Angela.S.Murray@NebraskaTotalCare.com
Cell: 402-669-2370

Escalation Options for Physical Health and Behavioral Health

Mariana Johnson
Senior Manager of Provider Relations
Mariana.I.Johnson@NebraskaTotalCare.com
Cell: 402-590-9113