Contact Us
We have a team of people ready to assist you.
Member Services
Member Services can answer questions about Nebraska Total Care. We have people to help you Monday to Friday, 8 a.m. to 5 p.m., Central.
Phone: 1-844-385-2192 (TTY 711).
Email: NTC.CustomerService@NebraskaTotalCare.com
Fax: 844-305-8372
24/7 Nurse Advice Line
You can call the Nebraska Total Care Nurse Advice Line any time. This service is free and they can answer health questions. They answer calls 24 hours a day, every day. Call 1-844-385-2192 (TTY 711) with your health question. Our nurses speak English and Spanish. If you speak a different language, you can ask for a translator.
24/7 Mental Health and Substance Use Crisis Line
If you have a mental illness or addiction crisis, do not wait to get help. Call us any time at 1-844-385-2192 (TTY 711). Press * to talk to a licensed professional. They can help with depression, substance use and other behavioral health needs.
Secure Member Portal
Send us a message using the secure member portal.
MyNTC Mobile App
Nebraska Total Care has a secure mobile app. It is free to members who have a smart phone. It gives you many helpful tools to help you manage and take charge of your health. It provides access to your member benefit and personal health information.
For details about provider contracting, please contact us at NetworkManagement@NebraskaTotalCare.com
For any other issues, contact Provider Relations at ProviderRelations@NebraskaTotalCare.com
Provider Services can answer questions about Nebraska Total Care: 1-844-385-2192 (TTY 711)
Over-the-phone interpreter services are available 24/7, in approximately 150 languages, to assist providers and members in communicating with each other when there are no other translators available for the language. In addition, TDD/TTY access is available to members who are hearing-impaired. All providers (Medical, Behavioral, Pharmacy, etc.) can call Member Services at 1-844-385-2192 (TTY 711) to help arrange interpreter services.
Nebraska Total Care
Attn: Claims
PO Box 5060
Farmington, MO 63640-5060
Nebraska Total Care
Attn: Refunds
PO Box 3713
Carol Stream, IL 60132-3713
Nebraska Total Care
2525 N 117th Ave, Suite 100
Omaha, NE 68164-9988
For media inquiries please email MediaInquiries@NebraskaTotalCare.com.
Language Assistance
Translation and interpreter services are available and free, in approximately 150 languages. This includes American Sign Language. Nebraska Total Care has a telephone language line available any time. To request an interpreter, call Member Services at 1-844-385-2192 (TTY 711). You can tell us the language you speak and we will get an interpreter.
Ayuda con la comunicación
Se encuentran disponibles servicios de traducción e intérprete y son gratuitos, en aproximadamente 150 idiomas. Esto incluye lenguaje americano de señas. Nebraska Total Care tiene una línea telefónica de idiomas disponible en cualquier momento. Para solicitar un intérprete, llame a Servicios para los Miembros al 1-844-385-2192 (TTY 711). Nos puede decir qué idioma habla y conseguiremos un intérprete.